FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The scanner cover support has come off. (With Video Instructions)
- 3Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 4Paper Jam (With Video Instructions)
- 5I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 6Load paper in the paper tray.
- 7Paper tray not detected
- 8Use voice mail on the same line as my Brother machine.
- 9Load envelopes into my machine
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 16Delete numbers stored in my Brother machine's Caller ID History.
- 17Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 18Can I print from or scan to Android™ Smartphone?
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20I'm using Macintosh. What is the PreScan option used for?
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 24Enable the Brother machine's network interface.
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Scan from the Brother iPrint&Scan application using Windows Phone.
- 27After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31Install Starter Ink
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34Ink Low
- 35Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 36One or more of my colors are not printing (blank).
- 37Confirm that a FAX I sent was received correctly.
- 38Reset the print server to the default factory settings.
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43When I print images, the quality is not good (Linux)
- 44When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Protect your Brother machine against unauthorised access over the network
- 47The text and images on my copies and sent faxes are reversed.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Configure and use the Scan to Network feature (For Windows)
- 50What is Brother iPrint&Scan?