FAQs & Troubleshooting
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- 1Set up your Brother machine on a wireless network (Windows/macOS)
- 2Install the Brother Mobile Connect application (for mobile device)
- 3(Video) Change the Paper Size and Paper Type
- 4(Video) Print on Both Sides of the Paper Automatically Using Brother iPrint&Scan (Automatic 2-sided Printing)(Windows/Mac)
- 5Scan Photos and Graphics
- 6The printer status is Offline or Paused.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Other Problems
- 9(Video) Check the Print Alignment from Your Brother Machine
- 10Check the Print Alignment from Your Brother Machine
- 11Check the Print Quality
- 12(Video) Check the Print Quality
- 13(Video) Load Legal Size Paper in the Paper Tray #1 / Paper Tray #2
- 14How to identify your Operating System (OS).
- 15One or more of my colors are not printing (blank).
- 16Printer Jam or Paper Jam
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18(Video) Set up your Brother machine
- 19Print on Both Sides of the Paper Automatically Using Brother iPrint&Scan (Automatic 2-sided Printing)(Windows/Mac)
- 20Improve poor print quality.
- 21Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 22Scan Using Brother iPrint&Scan (Windows/Mac)
- 23(Video) Load Documents in the Automatic Document Feeder (ADF)
- 24(Video) Print Photos or Documents Using Brother iPrint&Scan (Windows/Mac)
- 25(Video) When I print photos, the color quality is not good.
- 26(Video) Clean the Print Head from Your Brother Machine
- 27Document Jam
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Telephone Line Interference/VoIP.
- 31(Video) Set up a Scan to SharePoint Profile
- 32(Video) Loading paper in the manual feed slot.
- 33Change the paper size and paper type
- 34(Video) Print an Email Attachment
- 35(Video) How to Email Print
- 36(Video) Change the Check Paper Setting.
- 37(Video) Load Cut-Sheet Paper or Photo Paper in the Paper Tray #1 / Paper Tray #2
- 38Print using only the black ink cartridge when the Color cartridges have run out.
- 39Sleep
- 40Print Photos or Documents Using Brother iPrint&Scan (Windows/Mac)
- 41(Video) Clean the Paper Feed Rollers
- 42(Video) Print a Photo (Windows)
- 43How to use the PC-FAX.
- 44Cannot print after a Windows 10 update (June 2020)
- 45(Video) Scan Using Brother iPrint&Scan (Windows/Mac)
- 46Load Legal Size Paper in the Paper Tray #1 / Paper Tray #2
- 47(Video) Scan Single or Multiple Pages to a Folder in a Single PDF File
- 48(Video) Load Envelopes
- 49After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 50Load Cut-Sheet Paper or Photo Paper in the Paper Tray #1 / Paper Tray #2