FAQs & Troubleshooting
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351 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2The printer status is Offline or Paused.
- 3I cannot print using my Brother machine on a wireless network (Windows)
- 4How to identify your Operating System (OS).
- 5Can I print from or scan to Android™ Smartphone?
- 6Paper Jam
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13How do I load paper?
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15One or more of my colors are not printing (blank).
- 16Replace Ink
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 20No Paper Fed
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 23Where is the USB port on the machine?
- 24Improve poor print quality.
- 25What is Brother iPrint&Scan?
- 26When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29"Offline" appears on the Status Monitor.
- 30Ink Absorber Full
- 31The edge of glossy paper is smudged.
- 32Ink Low
- 33Confirm that a FAX I sent was received correctly.
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35I'm using Macintosh. What is the PreScan option used for?
- 36I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Cannot print after a Windows 10 update (June 2020)
- 40Connect your Brother machine to your mobile device via a wireless router or access point.
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Combine multiple scanned documents into a single file with PaperPort™
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 49Unable to Scan AX
- 50Change the printer driver settings (Windows/macOS)