FAQs & Troubleshooting
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140 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Print documents on Letter paper, and then cut the paper in half to Half Letter size automatically.
- 3Telephone Line Interference/VoIP.
- 4Load Documents in the Automatic Document Feeder (ADF)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7(Video) Set up your Brother machine
- 8Cannot Detect
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Change the printer driver settings (Windows)
- 12How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15How to identify your Operating System (OS).
- 16Out of Memory
- 17Replace Ink
- 18The scanning speed is slow when scanning from my machine. (Windows)
- 19My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 20Export an address book and import it to another machine
- 21Wrong Ink Cartridge
- 22When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 23Sleep
- 24Install the Brother Mobile Connect application (for mobile device)
- 25Wrong Ink Color
- 26Cannot Detect Ink Volume
- 27Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 28Cannot Scan XX or Unable to Scan XX
- 29Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 30Cover is Open
- 31What driver package format is supported by my Linux distribution?
- 32How Brother inkjet printers measure remaining page yields
- 33Check the Print Alignment from Your Brother Machine
- 34Check the Print Quality
- 35Check the firmware version.
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37The printer status is Offline or Paused.
- 38One or more of my colors are not printing (blank).
- 39Document Jam
- 40Printer Jam or Paper Jam
- 41Print the Network Configuration Report
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Copy documents on Letter paper, and then cut the paper in half to Half Letter size automatically.
- 46I cannot connect my machine to a Windows 11 computer via USB.
- 47When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 48Add your Brother machine with AirPrint (macOS)
- 49I cannot print full-page photos or images using Email Print.
- 50I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)