FAQs & Troubleshooting
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370 Results
- 1Setup and use Brother PC-FAX receiving
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Replace Belt
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Jam Rear
- 9White streaks or bands down the page
- 10Replace Drum
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Load paper in the paper tray
- 14Replace Parts
- 15Color misregistration
- 16Document Jam
- 17Turn the Toner Save mode on or off
- 18All one color
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 21When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 22Drum Error (Drum!)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25How to identify your Operating System (OS).
- 26Can I print from or scan to Android™ Smartphone?
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Uneven density appears periodically across the page.
- 29Colored lines across the page
- 30Can I print on transparencies e.g. for overhead projectors?
- 31Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 32Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 33WT Box End Soon
- 34No Paper
- 35Carry out calibration to improve the color density
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37Store numbers on my Brother machine for easy dialing from the PC.
- 38Store numbers on my Brother machine for easy dialing from the control panel. (For users who installed the Internet fax feature into their Brother machines.)
- 39Clean the inside of the machine (video instructions available)
- 40Can I print from DOS applications?
- 41What can happen if the wrong paper is used in your machine.
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43Reset the network settings to the factory default (video instructions available)
- 44I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 48Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 49Replace Toner
- 50White spots or hollow print