FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Print on plain paper or bond paper from the Manual feed slot
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Curled or wavy
- 9Wrinkle
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11The printer status is Offline or Paused.
- 12Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 13I am having a problem receiving faxes.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Can I print from or scan to Android™ Smartphone?
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Scan and save a document in PDF format (Scan to File)
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 21The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 25Configure a cover page for PC-FAX.
- 26I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 27Set up my Brother machine to forward the received faxes to another location.
- 28What can happen if the wrong paper is used in your machine.
- 29Reset the network settings to the factory default
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32Toner scatter or toner stain
- 33Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 34White lines, bands or ribbing across the page
- 35Colors are light or unclear on the whole page
- 36Reset the network settings to the factory default (video instructions).
- 37Reset the network settings to the factory default (video instructions available)
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39Enable the Brother machine's network interface.
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41What is Brother iPrint&Scan?
- 42No Waste Toner
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Drums End Soon/ Drum End Soon(X)
- 46Jam Inside
- 47Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 48Clear the message "Awaiting Redial"
- 49Replace Toner
- 50How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?