FAQs & Troubleshooting
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301 Results
- 1Replace Drum
- 2Replace Toner
- 3Configure and use the Scan to E-mail Server feature.
- 4The printer status is Offline or Paused.
- 5Load paper in the paper tray
- 6Replace Belt
- 7Cover is Open
- 8Replace WT (waste toner) Box
- 9Configure and use the Scan to Network feature (For Windows)
- 10Jam Rear
- 11How to identify your Operating System (OS).
- 12Manual Feed
- 13I cannot print using my Brother machine on a wireless network (Mac)
- 14Jam Inside
- 15Print on envelopes, labels or thick paper from the Manual feed slot
- 16"Offline" appears on the Status Monitor.
- 17No Paper
- 18Print on both sides of the paper (2-sided/duplex Printing).
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Color misregistration
- 21I get a TS error when trying to print on a wireless network.
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23What is Brother iPrint&Scan?
- 24Send a PC-FAX
- 25The color of your printouts is not what you expected
- 26Toner Low
- 27What is the recommended paper?
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29Small Paper
- 30Toner Error
- 31Set up your Brother machine on a wireless network.
- 32Printing/ Scanning with a mobile device
- 33I keep getting the error message "Authenticate Err (Authentication error)".
- 34I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 35I am asked to enter a password when starting the Remote Setup application. What is the password?
- 36What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40Jam Tray 1 or Jam Tray
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 45Change the printer driver settings (Windows/macOS)
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 47Carry out calibration to improve the color density
- 48Out of Memory
- 49Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 50Reset the network settings to the factory default.