FAQs & Troubleshooting
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267 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Turn the Toner Save Mode on or off.
- 3Can I print from DOS applications?
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6Jam Inside
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 9Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 10Print on plain paper or bond paper from the Manual feed slot
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 16How to identify your Operating System (OS).
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 19The printer status is Offline or Paused.
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21Cannot print after a Windows 10 update (June 2020)
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27Can I print from or scan to Android™ Smartphone?
- 28Document Jam
- 29Drums End Soon/ Drum End Soon(X)
- 30Jam Rear
- 31Jam Tray
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 34Print on envelopes, labels or thick paper from the Manual feed slot
- 35What is the difference between the toner cartridge and the drum unit?
- 36When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 37When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Change the printer driver settings (Windows/macOS)
- 48I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 49No Paper
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?