FAQs & Troubleshooting
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362 Results
- 1Replace Toner
- 2Duplex (two-sided) scan
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Jam Inside
- 6Replace Drum
- 7Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 8Ghost
- 9Configure and use the Scan to FTP feature
- 10What is Brother iPrint&Scan?
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Can I print from or scan to Android™ Smartphone?
- 13Size mismatch
- 14Hollow print
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Cannot print after a Windows 10 update (June 2020)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Configure and use the Scan to Network feature (For Windows)
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20What is AirPrint?
- 21Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 22How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24Forward a fax to another fax machine when my machine has a mechanical problem
- 25Curled or wavy
- 26Install extra memory
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 32Replace PF Kit xx
- 33Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 34Can I use voice mail on the same line as my Brother machine?
- 35I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 36Toner specks
- 37Jam Rear
- 38Black toner marks across the page
- 39White lines down the page
- 40White lines across the page
- 41Uninstall the Brother Software and Drivers (Windows)
- 42Replace Fuser
- 43All black
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45Add your Brother machine with AirPrint (macOS)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Print command (cupswrapper) (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49Possible solutions for print quality issues
- 50Protect your Brother machine against unauthorised access over the network