FAQs & Troubleshooting
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217 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 3The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 4What can happen if the wrong paper is used in your machine.
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6Print the Network Configuration page
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The printer status is Offline or Paused.
- 10My Brother machine misfeeds paper.
- 11I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 13The machine does not print anything.
- 14Can I print from DOS applications?
- 15I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 17My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 19Scan using XSane or GIMP (Linux)
- 20The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 21I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23How to identify your Operating System (OS).
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Functions supported in the Windows 7 built-in drivers
- 28Is my Brother machine compatible with third party print servers?
- 29I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 30How can I re-install the drivers?
- 31I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 32When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 33I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 34What driver package format is supported by my Linux distribution?
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 37What is the difference between the toner cartridge and the drum unit?
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I cannot print from my computer via network. (For Windows)
- 40I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 41Does NC-2200w work with Windows Vista?
- 42I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 43Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 44Scan a document in Mac OS X 10.7.
- 45Why are my sent faxes always received with a black vertical line down the page?
- 46I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 47Configure the Scan to Email Feature (Linux)
- 48Cannot print after a Windows 10 update (June 2020)
- 49When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 50I installed scan-key-tool, but it does not work. (Linux)