FAQs & Troubleshooting
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208 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Change the printer driver settings (Windows/macOS)
- 4When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 5How to identify your Operating System (OS).
- 6Functions supported in the Windows 7 built-in drivers
- 7I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9What driver package format is supported by my Linux distribution?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 15My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 16Why doesn't the machine answer when receiving a call?
- 17Delete print jobs from the print queue.
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 20I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 21I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 22I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 23I installed scan-key-tool, but it does not work. (Linux)
- 24The paper is skewed when it's printed.
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26My FAX/MFC will not Dial. Why?
- 27What can happen if the wrong paper is used in your machine.
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 29How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 30Pre-Required Procedures (Linux)
- 31When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 32Configure and use the Scan Key Tool (Linux)
- 33I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 34Important points for specifying the scan area (Linux)
- 35The printer status is Offline or Paused.
- 36The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 37How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 38What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 39When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 40I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 41Replace the toner cartridge.
- 42Delete a network scanner entry. (Linux)
- 43I cannot print from my computer via USB.
- 44I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 45How do I send a fax to multiple fax numbers? (Broadcasting)
- 46I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 49Configure scan settings without administrator privileges (Linux)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)