FAQs & Troubleshooting
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227 Results
- 1How can I clear the "Out of Memory" message from my Brother machine's display?
- 2How do I configure fax forward to e-mail?
- 3Does NC-2200w work with Windows Vista?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6Cannot print after a Windows 10 update (June 2020)
- 7What is a "Generic PCL Driver"?
- 8I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 9Can I print from DOS applications?
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 13Can I confirm that the FAX was sent correctly?
- 14I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 18I'm using Macintosh. What is the PreScan option used for?
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 22How do I improve the copy or fax quality?
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24Why doesn't the machine answer when receiving a call?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26What driver package format is supported by my Linux distribution?
- 27Pre-Required Procedures (Linux)
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29The machine does not print anything.
- 30I cannot print from my computer via network. (For Windows)
- 31The printer status is Offline or Paused.
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 34Why does the display read "Cover Open"?
- 35I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37How do I clear the "Awaiting Redial" message?
- 38How do I install additional memory?
- 39I cannot print from my computer via USB.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 42Can I print from or scan to Android™ Smartphone?
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 45Verify if the Brother machine has a dial tone
- 46I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 47I cannot scan via USB. (Mac OS X)
- 48I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 49I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 50I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?