FAQs & Troubleshooting
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307 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Replace Toner
- 3Confirm that a FAX I sent was received correctly
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5How to identify your Operating System (OS).
- 6The printer status is Offline or Paused.
- 7REPLACE DRUM
- 8JAM INSIDE
- 9I am asked to enter a password when starting the Remote Setup application. What is the password?
- 10I am having a problem receiving faxes.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12What is Brother iPrint&Scan?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Clean the corona wire
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16No Paper
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19"Offline" appears on the Status Monitor.
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 22Setup and use Brother PC-FAX receiving
- 23Wrinkles or creases
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Cover is Open
- 30Is my Brother machine compatible with Windows Vista?
- 31MANUAL FEED
- 32Toner Low or Prepare New Toner Cartridge
- 33White spots or black spots at 94 mm (3.7 in.) intervals
- 34What is Distinctive Ring and how do I program it?
- 35White lines, bands or ribbing across the page
- 36White lines across the page
- 37Black lines down the page
- 38All black
- 39What is the difference between the toner cartridge and the drum unit?
- 40I cannot print from my computer via USB.
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46What is Toner Continue Mode?
- 47The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 48Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 49How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 50Clean the paper pick-up roller (video instructions available)