FAQs & Troubleshooting
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310 Results
- 1Clear the paper jam or printer jam.
- 2I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 3Pre-Required Procedures (Linux)
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7How to identify your Operating System (OS).
- 8I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 9Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 10Why doesn't the machine answer when receiving a call?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Delete print jobs from the print queue.
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 15I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 16Can I print using only the black ink cartridge when the Color cartridges have run out?
- 17How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 18I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 19Scan and save a document in PDF format (Scan to File)
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21One or more of my colors are not printing (blank). What can I do?
- 22When I print, the pages are smudged with ink. What should I do?
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 28Can third party ink be used to refill the ink cartridges?
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 30When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 31I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Configure and use the Scan Key Tool (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36To install the printer driver easily using a tool. (Linux)
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38Can I print from or scan to Android™ Smartphone?
- 39Change the printer driver settings (Windows/macOS)
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 41The printer status is Offline or Paused.
- 42Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 43How do I clear Machine Error 46?
- 44Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 48Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 49Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 50I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?