FAQs & Troubleshooting
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290 Results
- 1Pre-Required Procedures (Linux)
- 2Can I print from or scan to Android™ Smartphone?
- 3The printer status is Offline or Paused.
- 4When I print, the pages are smudged with ink. What should I do?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8How many times will my Brother machine automatically redial a number?
- 9I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 10When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14Locate files scanned with ControlCenter3 (For Windows)
- 15Configure a cover page for PC-FAX.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 18Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 19When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 20Where is the USB port on the machine?
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 22Can I confirm that the FAX was sent correctly?
- 23I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25How do I uninstall MFL Pro Suite for Windows® Me users?
- 26Protect your Brother machine against unauthorised access over the network
- 27Delete print jobs from the print queue.
- 28How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 29I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 30Scan a document from the Windows Vista Photo Gallery
- 31How do I uninstall MFL Pro Suite for Windows® 98 users?
- 32Scan an image and insert it in a Windows XP application
- 33"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35How do I load paper?
- 36I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 37The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 38The driver installation finished successfully but I cannot print. (Linux)
- 39I cannot scan when using SELinux (Security-Enhanced Linux)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41Open the Control Panel (For Windows)
- 42A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 43Do I need a telephone line to send and receive faxes with my Brother machine?
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47Scan and save a document in PDF format (Scan to File)
- 48I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 49Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 50How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?