FAQs & Troubleshooting
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255 Results
- 1I am having issues with the paper feed. What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Change the printer driver settings (Windows/macOS)
- 4I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5I'm using Macintosh®. What are the settings in the Scanner window used for?
- 6Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 7Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 8When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 9How to identify your Operating System (OS).
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11Scan and save a document in PDF format (Scan to File)
- 12What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 13I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 16Uninstall Scan-key-tool. (Linux)
- 17I cannot scan via USB. (Mac OS X)
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19Scan a document from the Windows Vista Photo Gallery
- 20I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 21I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 22I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 23I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 24Why doesn't the machine answer when receiving a call?
- 25Can I confirm that the FAX was sent correctly?
- 26How do I print on an envelope?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28To install the printer driver easily using a tool. (Linux)
- 29A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 30Do I need a telephone line to send and receive faxes with my Brother machine?
- 31Can I print from or scan to Android™ Smartphone?
- 32When I scan a document using ControlCenter, the scanned file size is too big.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 34Verify if the Brother machine has a dial tone
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36I'm scanning multiple pages to be emailed to one email address using Scan to Email from the Brother Control Center 2.0. An email message is being created for each page.
- 37Scan a document from a Windows XP application
- 38I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 42Configure the Scan to Email Feature (Linux)
- 43Configure and use the Scan Key Tool (Linux)
- 44The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47Check the firmware version.
- 48Open the Control Panel (For Windows)
- 49Open the "Scanners and Cameras" and Properties.
- 50The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)