FAQs & Troubleshooting
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251 Results
- 1How to identify your Operating System (OS).
- 2Install the built-in drivers (For Windows 8 and Windows 10)
- 3One or more of my colors are not printing (blank). What can I do?
- 4When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 5How do I load paper?
- 6I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Check the firmware version.
- 9What driver package format is supported by my Linux distribution?
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Delete print jobs from the print queue.
- 12A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 13What kind of Media Adapter can I use?
- 14Can I still receive faxes or calls when the machine is switched off?
- 15Delete a network scanner entry. (Linux)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17Configure the Scan to Email Feature (Linux)
- 18The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 21"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 22Where is the USB port on the machine?
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24Why can't I print when an ink cartridge is empty?
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26I cannot install the driver when using the Driver Install Tool. (Linux)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29Pre-Required Procedures (Linux)
- 30I cannot make borderless prints.
- 31Can I print from or scan to Android™ Smartphone?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34How do I know which side up my photo paper should be in the tray?
- 35Scan and save a document in PDF format (Scan to File)
- 36Can I use voice mail on the same line as my Brother machine?
- 37The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 38Change the user interface of ControlCenter3
- 39When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 40Scan a document in Mac OS X 10.7.
- 41Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 42How do I clean the Scanner to improve the copy or fax quality?
- 43The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 44When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Configure and use the Scan Key Tool (Linux)
- 50Cannot print after a Windows 10 update (June 2020)