FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3What driver package format is supported by my Linux distribution?
- 4Self-Diagnostic
- 5What is the default password for my BRAdmin or Web Based Management?
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7A security warning appears when accessing Web Based Management via HTTPS.
- 8Change the printer driver settings (Windows)
- 9Cannot Print ##
- 10Install the Mailbox.
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12(Video) Paper is Jammed inside the Machine
- 13(Video) Paper is Jammed in the Paper Tray
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 16Use Universal Print (Windows)
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18What is the default password for my Brother machine?
- 19When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 20Add your Brother machine with AirPrint (macOS)
- 21I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 22When I print images, the quality is not good (Linux)
- 23Large characters are printed incorrectly. (Linux)
- 24I am unable to print from a client PC to a printer on a print server. (Linux)
- 25I cannot print using my Brother machine on a wired network (Windows/macOS)
- 26Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 27I cannot print on a wireless (Wi-Fi) network (Mac)
- 28How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 29Protect your Brother machine against unauthorised access over the network
- 30Discover the MAC address of the Brother network card
- 31Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 322-sided Disable or 2-sided Disabled
- 33Toner Low or Prepare New Toner Cartridge
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35The scanning speed is slow when scanning from my machine. (Windows)
- 36Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 37I cannot connect my machine to a Windows 11 computer via USB.
- 38Can I send a print job to multiple machine email addresses using Email Print?
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40The driver installation finished successfully but I cannot print. (Linux)
- 41To install the printer driver easily using a tool. (Linux)
- 42Set up your Brother machine on a wireless network (Windows/macOS)
- 43Control Printer Driver settings (only available for Windows)
- 44What is the difference between the toner cartridge and the drum unit?
- 45My Brother machine has no power.
- 46In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 47Where can I find my Brother machine's serial number?
- 48I cannot print full-page photos or images using Email Print.
- 49I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 50Check the remaining ink or toner level (Linux)