FAQs & Troubleshooting
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237 Results
- 1Reset the Network Settings to the Factory Settings
- 2(Video) Replace Toner
- 3Replace Drum
- 4Jam Rear (With Video Instructions)
- 5(Video) Load paper (Legal)
- 6The printer status is Offline or Paused.
- 7My Brother machine could not be found over the network when I installed drivers on my PC.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9(Video) Load A4/Letter paper
- 10Jam Inside (With Video Instructions)
- 11I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15Jam Tray (With Video Instructions)
- 16Out of Memory
- 17Load paper in the paper tray
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19What driver package format is supported by my Linux distribution?
- 20(Video) Load an Envelope (Manual Feed Slot)
- 21How to identify your Operating System (OS).
- 22Print on envelopes, labels, or thick paper from the manual feed slot.
- 23Set up your Brother machine on a wireless network.
- 24Clean the drum unit
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27What is Brother iPrint&Scan?
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32Wrinkles or creases
- 33Turn the Toner Save Mode on or off.
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 37Print the Network Configuration Report
- 38Connect your Brother machine to your mobile device via a wireless router or access point.
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41Can I print from or scan to Android™ Smartphone?
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 43Curled or wavy
- 44Envelope creases
- 45Adjust the Brother machine's Sleep Time setting
- 46Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 47Add your Brother machine with AirPrint (macOS)
- 48Toner Low or Prepare New Toner Cartridge
- 49Faint
- 50What is the recommended paper?