FAQs & Troubleshooting
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170 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to Wake-up the printer.
- 3Using the PING command to troubleshoot problems.
- 4Printouts (envelopes) have creases.
- 5How do I perform a factory reset?
- 6The printer status is Offline or Paused.
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8What kind of memory can I use?
- 9What is the printable area per page?
- 10Print on both sides of the paper.
- 11How do I print a Test page?
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13How to identify your Operating System (OS).
- 14The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 15Printouts have wrinkles or creases.
- 16Can I print using the IPP protocol on Windows XP?
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18How do I change the print server password?
- 19What is the recommended paper?
- 20How do I install additional memory?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24Cannot print after a Windows 10 update (June 2020)
- 25Delete print jobs from the print queue.
- 26Can I print from or scan to Android™ Smartphone?
- 27Change the printer driver settings (Windows/macOS)
- 28The paper is skewed when it's printed.
- 29I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 30I cannot print from Mac OS X.
- 31When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 32In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 33I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 35What kind of paper can I use?
- 36What do the LED indications mean?
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38When trying to print from Mac OS® X the print queue is stopped.
- 39My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 40The printed letters are slanted, positioned incorrectly.
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Printouts are faint.
- 45Where do I find the complete User's Guide?
- 46Print command (LPR) (Linux)
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48Windows 10 Support Information
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)