FAQs & Troubleshooting
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218 Results
- 1How do I replace the Waste toner box?
- 2How do I clear the message "Print Unable 32" from the LCD display?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6What is Brother iPrint&Scan?
- 7I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 8How do I factory reset the network settings?
- 9My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 10Can I use AirPrint with my Brother machine?
- 11I cannot connect to the print server using my web browser. What should I do?
- 12What kind of memory can I use?
- 13Replace the drum unit.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 18I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 19"JAM DUPLEX" error appears on the LCD. What should I do?
- 20What is the unprintable area per page?
- 21How do I repack the printer?
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 25Change the printer driver settings (Windows/macOS)
- 26I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 27I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 28How do I replace the Belt Unit?
- 29"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 30What can happen if the wrong paper is used in your machine.
- 31Adjust color settings by using the custom setting in the printer driver
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34Delete print jobs from the print queue.
- 35I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 36What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 37'Get More Info' option in Windows® 2000 is not working with IPP. What should I do?
- 38What kind of paper can I use?
- 39"JAM REAR" error appears on the LCD. What should I do?
- 40"JAM INSIDE" error appears on the LCD. What should I do?
- 41I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 42What are the expected yields of the consumables?
- 43What is the recommended paper?
- 44How do I install additional memory?
- 45Replace the toner cartridge
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47What is the default node name of the Brother Print Server?
- 48Enable the Brother machine's network interface.
- 49Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.