FAQs & Troubleshooting
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170 Results
- 1Replace the toner cartridge
- 2Delete print jobs from the print queue.
- 3Change the printer driver settings (Windows/macOS)
- 4When I print directly from the USB flash drive only an error page prints. What can I do?
- 5I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The printer status is Offline or Paused.
- 8How do I replace the Belt Unit?
- 9Can I use AirPrint with my Brother machine?
- 10I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 11When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 12What kind of paper can I use?
- 13What is the unprintable area per page?
- 14What is the recommended paper?
- 15Adjust color settings by using the custom setting in the printer driver
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 19I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 20How do I improve the color density? (Print Calibration)
- 21Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 22Is my Brother machine compatible with Windows Vista?
- 23The printer prints unexpectedly or it prints garbage.
- 24How do I replace the Waste toner box?
- 25What kind of memory can I use?
- 26In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 27In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 28White streaks or bands down the page.
- 29What driver package format is supported by my Linux distribution?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Can I print on transparencies e.g. for overhead projectors?
- 34How to identify your Operating System (OS).
- 35How do I use the "Print to file" feature?
- 36Can I print from DOS applications?
- 37What can happen if the wrong paper is used in your machine.
- 38Print on both sides of the paper.
- 39How do I install additional memory?
- 40Print command (LPR) (Linux)
- 41How do I clear the message "Print Unable 32" from the LCD display?
- 42I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 43What kind of the USB Flash Memory Drive I can use?
- 44How do I clean the Drum Unit?
- 45How do I replace the Waste toner box?
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47White lines or bands or ribbing across the page.
- 48What is the best printer driver to use-the PCL or BR-Script driver?
- 49Cannot print after a Windows 10 update (June 2020)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)