FAQs & Troubleshooting
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209 Results
- 1Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 2The printer status is Offline or Paused.
- 3Verify the Brother machine connected to the Wireless Network (For Windows)
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8Print the Network Configuration List
- 9Turn the Toner Save Mode on or off.
- 10Out of Memory
- 11I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 12I'm having a problem with the print quality. How can I resolve it?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15What is Brother iPrint&Scan?
- 16How to identify your Operating System (OS).
- 17Discover the MAC address of the Brother network card
- 18What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 19How can I configure my machine in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 20The printer prints unexpectedly or it prints garbage data.
- 21Drum Error (Drum!)
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23What driver package format is supported by my Linux distribution?
- 24Cannot print after a Windows 10 update (June 2020)
- 25I get a TS error when trying to print on a wireless network.
- 26"Offline" appears on the Status Monitor.
- 27Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Check the IP addresses of your PC and the Brother machine
- 30I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 31The color of printouts are not what I expected.
- 32What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 33The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working. What should I do?
- 34Jam Tray 1
- 35What can happen if the wrong paper is used in your machine.
- 36I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 37Clean the drum unit
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41Check the firmware version.
- 42Protect your Brother machine against unauthorised access over the network
- 43Open the Control Panel (For Windows)
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45Can I use AirPrint with my Brother machine?
- 46The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48No Belt Unit
- 49Belt End Soon
- 50WT Box End Soon