FAQs & Troubleshooting
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144 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Why does my Brother machine make a clunking noise when powered on or printing?
- 4Does the optional lower tray unit handle legal size paper?
- 5Change the printer driver settings (Windows/macOS)
- 6How do I perform a factory reset?
- 7What is the recommended paper?
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9What is the life of the consumables?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 12How do I install the optional Duplex Unit?
- 13What can happen if the wrong paper is used in your machine.
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15How do I replace the OPC belt cartridge?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18How to identify your Operating System (OS).
- 19Can I print from or scan to Android™ Smartphone?
- 20The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 21What kind of paper can I use?
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 24How do I lock the control panel settings?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28The paper is skewed when it's printed.
- 29What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 33"JAM D" error appears on the LCD. What should I do?
- 34"JAM C" error appears on the LCD. What should I do?
- 35"JAM B" error appears on the LCD. What should I do?
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 37I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 38How do I disable the APIPA protocol?
- 39I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 40To install the printer driver easily using a tool. (Linux)
- 41I cannot print from my computer via network. (For Windows)
- 42I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 43What is APIPA?
- 44How do I factory reset the print server?
- 45Uninstall the printer drivers (For Windows)
- 46Replace the toner cartridge.
- 47How do I clear paper jams?
- 48What driver package format is supported by my Linux distribution?
- 49Cannot print after a Windows 10 update (June 2020)
- 50I am unable to print from a client PC to a printer on a print server. (Linux)