FAQs & Troubleshooting
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156 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 3When I print, the pages are smudged with ink. What should I do?
- 4How to identify your Operating System (OS).
- 5Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 6Where is the USB port on the machine? I can't find it on the back of the unit.
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8How do I adjust the number of times my Brother machine rings before it answers?
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10Why doesn't the machine answer when receiving a call?
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14The downloaded driver's name is different from my machine's name. (Linux)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16Delete print jobs from the print queue.
- 17Can I print from or scan to Android™ Smartphone?
- 18I cannot print from my computer via USB.
- 19Functions supported in the Windows 7 built-in drivers
- 20My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 21Can I set my Brother machine to forward the faxes I receive to another location?
- 22Can third party ink be used to refill the ink cartridges?
- 23Why is it necessary for my machine to go through regular cleaning cycles?
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 26When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 27I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 28Why can't I print when an ink cartridge is empty?
- 29The driver installation finished successfully but I cannot print. (Linux)
- 30I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 31Send a fax using PC-FAX with LPD/LPRng (Linux)
- 32A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 33Why doesn't my Brother machine have a dial tone?
- 34"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 35When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 36One or more of my colors are not printing (blank). What can I do?
- 37Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 38How do I program the date and time?
- 39How do I clean the Scanner to improve the copy or fax quality?
- 40How can I improve poor print quality?
- 41I cannot receive a color fax. Why?
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45Check the firmware version.
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47Do I need a telephone line to send and receive faxes with my Brother machine?
- 48The edge of glossy paper is smudged.
- 49Change the printer driver settings (Windows/macOS)
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)