FAQs & Troubleshooting
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236 Results
- 1Replace Drum
- 2(Video) Replace Toner
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Toner Low or Prepare New Toner Cartridge
- 5My Brother machine could not be found over the network when I installed drivers on my PC.
- 6What is Brother iPrint&Scan?
- 7Self-Diagnostic
- 8The printer status is Offline or Paused.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11Jam Inside (With Video Instructions)
- 12Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 13What is the recommended paper?
- 14"Offline" appears on the Status Monitor.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17(Video) Load an Envelope (Manual Feed Slot)
- 18Copied images or documents appear lighter or darker than the original document.
- 19What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Set up your Brother machine on a wireless network.
- 22Reset the network settings to the factory default
- 23Enable the Brother machine's network interface.
- 24Printing/ Scanning with a mobile device
- 25How to identify your Operating System (OS).
- 26Manual Feed
- 27Print on envelopes, labels, or thick paper from the manual feed slot.
- 28Delete print jobs from the print queue.
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Document Jam (With Video Instructions)
- 31Add your Brother machine with AirPrint (macOS)
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35(Video) Connect telephone line and power cords
- 36Can I print from or scan to Android™ Smartphone?
- 37Clean the drum unit
- 38Print the Network Configuration Report
- 39Connect your Brother machine to your mobile device via a wireless router or access point.
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41(Video) Load paper (Legal)
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Jam 2-sided
- 44Turn the Toner Save Mode on or off.
- 45Load paper in the paper tray
- 46Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Drum !
- 49Jam Rear (With Video Instructions)
- 50I cannot print using my Brother machine on a wireless network (Mac)