FAQs & Troubleshooting
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- 1I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11How to load numbered checks or forms in the paper tray?
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 14How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 15White lines across the page
- 16Ghost
- 17Protect your Brother machine against unauthorised access over the network
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Print a web page from iPrint&Scan when using an Android™ mobile device.
- 20Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Scan and save a document in PDF format (Scan to File)
- 23I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 24Hollow print
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26Delete print jobs from the print queue.
- 27Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 29How can I prevent public access to certain features on my Brother machine?
- 30I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 31How do I clear the message "Document Jam" from the LCD display?
- 32When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 33Black toner marks across the page
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35What driver package format is supported by my Linux distribution?
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38Replace the toner cartridge
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 41Can I use AirPrint with my Brother machine?
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Is my Brother machine compatible with Windows Vista?
- 47Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49How do I clear the message "Jam Duplex" from the LCD?
- 50Faint