FAQs & Troubleshooting
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205 Results
- 1Drum End Soon
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Replace Toner
- 4How to identify your Operating System (OS).
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6JAM INSIDE
- 7Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 8Jam Rear
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10REPLACE DRUM
- 11I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 12Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14No Paper
- 15Check Connection
- 16"Offline" appears on the Status Monitor.
- 17JAM DUPLEX
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20I cannot print from my computer via USB.
- 21The printer status is Offline or Paused.
- 22Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 23MANUAL FEED
- 24Scan a document into PaperPort™ using the TWAIN driver
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Delete print jobs from the print queue.
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 31Can I print from or scan to Android™ Smartphone?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Change the printer driver settings (Windows/macOS)
- 34Clean the paper pick-up roller (video instructions available)
- 35JAM TRAY 1
- 36What is the recommended paper?
- 37Turn the Toner Save mode on or off
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Configure and use the Scan Key Tool (Linux)
- 41Where can I download Brother iPrint&Scan application for Mac?
- 42Pre-Required Procedures (Linux)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44What is the difference between the toner cartridge and the drum unit?
- 45What is Toner Continue Mode?
- 46Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 47Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 48Scan a document and e-mail it as an attachment (For Macintosh)
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)