FAQs & Troubleshooting
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130 Results
- 1Cartridge Error
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4Jam Inside
- 5Replace Toner
- 6Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8No Toner
- 9Replace Drum
- 10Turn the Toner Save mode on or off
- 11I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Can I use AirPrint with my Brother machine?
- 16Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Change the printer driver settings (Windows/macOS)
- 19I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 20Clean the Drum Unit.
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 24Delete print jobs from the print queue.
- 25Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 26Fuser Error or Self-Diagnostic
- 27Cover is Open
- 28Uninstall the drivers. (macOS 13 or greater)
- 29Configure and use the Scan Key Tool (Linux)
- 30Where can I download Brother iPrint&Scan application for Mac?
- 31My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 32Command List of brscan. (Linux)
- 33I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 34"Offline" appears on the Status Monitor.
- 35The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 36Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39I installed scan-key-tool, but it does not work. (Linux)
- 40Delete a network scanner entry. (Linux)
- 41Important points for specifying the scan area (Linux)
- 42Uninstall the scanner driver. (Linux)
- 43How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45I want to print using CUPS while keeping SELinux enabled. (Linux)
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47Scan a document using Brother iPrint&Scan. (macOS only)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 50How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)