FAQs & Troubleshooting
![]() |
Popular |
104 Results
- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 3How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 4What is Brother iPrint&Scan?
- 5Configuring frequently-used scan settings on your computer.
- 6I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 7Replace Pad
- 8I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 9What is Infrastructure mode?
- 10Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Document Jam/ Too Long
- 13What driver package format is supported by my Linux distribution?
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 16Paper suitable for scanning
- 17Multifeed
- 18The LCD displays an error code when I use Web icon (Brother Web Connect).
- 19Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 20Duplex (two-sided) scan
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Verify the Brother machine connected to the Wired Network (For Windows)
- 23Open the "Scanners and Cameras" and Properties.
- 24I cannot scan from my computer via network. (For Windows)
- 25In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 28Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 29Verify the Brother machine connected to the Wireless Network (For Windows)
- 30On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 31How to identify your Operating System (OS).
- 32Important points you need to confirm before configuring your Brother machine for a wireless network.
- 33Discover the MAC address of the Brother network card
- 34Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 35Cover is Open
- 36Configure the Scan to Email Feature (Linux)
- 37"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 38I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 39Windows 10 Support Information
- 40I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 41Can I print from or scan to Android™ Smartphone?
- 42Replace Parts
- 43What is Ad-hoc mode?
- 44Scan a document in Windows 8 and Windows 10.
- 45When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 46Clean the scanner
- 47I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 48Uninstall the Brother Software and Drivers (Windows)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50I cannot save a file downloaded from the Brother support website (For Windows)