FAQs & Troubleshooting
![]() |
Popular |
225 Results
- 151My machine does regular cleaning cycles in the night. How can I correct this?
- 152I cannot scan via USB. (Mac OS X)
- 153PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 154How do I uninstall MFL Pro Suite for Windows® XP users?
- 155The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 156Scan a document using "Scanner and Camera Wizard" in Windows XP
- 157Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 158Scan a document from a Windows Vista application
- 159Scan a document from a Windows XP application
- 160When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 161How do I program the date and time?
- 162How do I clear the message "MFC is Busy" or "Connect Failure"?
- 163How do I clean the Scanner to improve the copy or fax quality?
- 164I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 165Is there any way to view how much ink is remaining?
- 166How do I replace the Ink Cartridge?
- 167The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 168I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 169I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 170Where is the full User's Guide? I can't find enough information in the paper manual.
- 171Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 172I cannot install the driver when using the Driver Install Tool. (Linux)
- 173Configure and use the Scan Key Tool (Linux)
- 174Scan using XSane or GIMP (Linux)
- 175Cannot print after a Windows 10 update (June 2020)
- 176I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 177Uninstall Scan-key-tool. (Linux)
- 178How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 179Configure scan settings without administrator privileges (Linux)
- 180Check the firmware version.
- 181Open the Control Panel (For Windows)
- 182The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 183How to identify your Operating System (OS).
- 184When I scan a document using ControlCenter, the scanned file size is too big.
- 185The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 186My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 187I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 188Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 189Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 190How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 191Scan a document from the Windows Vista Photo Gallery
- 192When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 193I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 194"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 195How do I uninstall MFL Pro Suite for Windows® Me users?
- 196Why is it necessary for my machine to go through regular cleaning cycles?
- 197When a large capacity xD-Picture Card™ or SmartMedia® card is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media card is removed. Why?
- 198In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 199Glossy Paper does not feed correctly. What can I do?
- 200I am having issues with the paper feed. What can I do?