FAQs & Troubleshooting
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222 Results
- 101When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 102Uninstall the scanner driver. (Linux)
- 103I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 104I want to print using CUPS while keeping SELinux enabled. (Linux)
- 105Install the built-in drivers (For Windows 8 and Windows 10)
- 106What is the Network Shared printing?
- 107I cannot print from my computer via USB.
- 108The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 109Verify if the Brother machine has a dial tone
- 110I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 111How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 112I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 113How do I uninstall MFL Pro Suite for Windows® 2000 users?
- 114Scan a document in Windows 8 and Windows 10.
- 115Scan a document from a Windows Vista application
- 116I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 117How do I print the received faxes that are stored in memory? (Fax Storage)
- 118Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 119The machine does not print anything.
- 120The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 121I am experiencing problems sending a fax, what can I do?
- 122Why are my sent faxes always received with a black vertical line down the page?
- 123When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 124I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 125Replace the drum unit.
- 126Adjust my Brother machine's Sleep Mode setting.
- 127When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 128Scan using XSane or GIMP (Linux)
- 129My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 130The driver installation finished successfully but I cannot print. (Linux)
- 131When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 132I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 133I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 134Send a fax using PC-FAX with LPD/LPRng (Linux)
- 135Windows 10 Support Information
- 136I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 137A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 138Change or delete a Group stored at a One Touch/Speed Dial.
- 139I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 140I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 141Check the IP addresses of your PC and the Brother machine
- 142Windows 7 Support Information
- 143Is my Brother machine compatible with third party print servers?
- 144Make copies using my Brother machine.
- 145Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 146When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 147How do I uninstall MFL Pro Suite for Windows® XP users?
- 148I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 149My Brother machine misfeeds paper.
- 150I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.