FAQs & Troubleshooting
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293 Results
- 10101/29/2019Uninstall the scanner driver. (Linux)
- 10201/29/2019Uninstall Scan-key-tool. (Linux)
- 10301/24/2019When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 10401/24/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 10501/24/2019All print jobs are aborted and nothing is printed. (Linux)
- 10601/24/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 10701/24/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 10801/24/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 10901/21/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11012/20/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 11111/14/2018I am sharing my Brother machine. I can print but cannot scan.
- 11210/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11308/16/2018Locate files scanned with ControlCenter2 (For Macintosh)
- 11407/23/2018Use the Network Connection Repair Tool (Windows)
- 11507/05/2018I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 11607/05/2018Windows 7 Support Information
- 11702/28/2018Uninstall the drivers (Windows)
- 11803/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11903/25/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12003/25/2016Can I use AirPrint with my Brother machine?
- 12103/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 12203/25/2016What is the Network Shared printing?
- 12303/25/2016Discover the MAC address of the Brother network card
- 12403/25/2016Can I print from or scan to Android™ Smartphone?
- 12503/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 12603/24/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12703/24/2016Is my Brother machine compatible with third party print servers?
- 12803/24/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12903/24/2016I cannot scan via USB. (Mac OS X)
- 13003/24/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13103/24/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 13203/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 13303/24/2016Scan a document in Mac OS X 10.7.
- 13403/23/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 13503/23/2016What is the BRAdmin Professional software used for?
- 13608/25/2015What type(s) of connections can I use with my Brother machine and a wireless network?
- 13705/15/2015Set the date and time
- 13805/11/2015When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 13905/11/2015One or more of my colors are not printing (blank). What can I do?
- 14005/11/2015Glossy Paper does not feed correctly. What can I do?
- 14105/11/2015When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display. What can I do?
- 14205/11/2015What is the "Station ID" and how do I set it?
- 14305/11/2015I'm using Windows and the print speed is too slow. What can I do?
- 14405/11/2015Why can't I print when an ink cartridge is empty?
- 14504/06/2015Is my Brother machine compatible with Windows Vista?
- 14604/03/2015How do I clear the message "PAPER JAM" from the display?
- 14702/10/2015What is MFL-Pro Suite Software?
- 14812/17/2014Send a fax
- 14912/16/2014How many times will my Brother machine automatically redial a number?
- 15011/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)