FAQs & Troubleshooting
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190 Results
- 10105/14/2013I am experiencing problems sending a fax, what can I do?
- 10205/13/2013How can I re-install the drivers?
- 10305/10/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 10405/10/2013Why doesn't the machine answer when receiving a call?
- 10505/10/2013How do I clear the "Awaiting Redial" error?
- 10604/25/2013Verify if the Brother machine has a dial tone
- 10702/26/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 10801/28/2013The keys on the control panel do not respond.
- 10908/02/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11007/30/2012When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 11106/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 11205/18/2012Change or delete an existing Speed Dial number.
- 11305/18/2012Store Speed Dial numbers on my Brother machine for easy dialing.
- 11405/11/2012Scan a document from a Windows Vista application
- 11503/20/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 11603/19/2012Replace the drum unit.
- 11703/19/2012Replace the toner cartridge.
- 11811/16/2011The paper is skewed when it's printed.
- 11911/16/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 12011/08/2011Scan a document from the Windows Vista Photo Gallery
- 12111/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 12211/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12311/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12410/28/2011I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 12509/22/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 12608/31/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 12708/29/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 12808/26/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 12902/15/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 13011/08/2010When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 13110/26/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 13209/17/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 13309/10/2010I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 13406/15/2010I can receive a fax, but cannot receive a telephone call.
- 13504/13/2010Functions supported in the Windows 7 built-in drivers
- 13604/08/2010I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 13703/24/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 13802/10/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13908/21/2009I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 14008/21/2009I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 14108/21/2009When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 14205/21/2009What does "MACHINE ERROR XX" mean?
- 14303/26/2009I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 14403/10/2009Can I buy any MICR toner?
- 14512/16/2008Why does the display read "Cover Open"?
- 14612/16/2008What does "COMM.ERROR" on the LCD display mean?
- 14712/12/2008How can I clear the "PLS OPEN COVER" error message on LCD?
- 14810/26/2007I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14907/19/2007What is Distinctive Ring and how do I program it?
- 15006/27/2007I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?