FAQs & Troubleshooting
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251 Results
- 101I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 102When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 103When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 104What is MFL-Pro Suite Software?
- 105Can I still receive faxes or calls when the machine is switched off?
- 106Why can't I print when an ink cartridge is empty?
- 107I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 108I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 109Configure and use PC-FAX (CUPS) (Linux)
- 110Scan using XSane or GIMP (Linux)
- 111When I print images, the quality is not good (Linux)
- 112The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 113I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 114Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 115The driver installation finished successfully but I cannot print. (Linux)
- 116When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 117All print jobs are aborted and nothing is printed. (Linux)
- 118I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 119Send a fax using PC-FAX with LPD/LPRng (Linux)
- 120When I scan a document using ControlCenter, the scanned file size is too big.
- 121Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 122How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 123I'm using Outlook address book for PC-FAX sending. When I click on the "Address Book" button in the FAX Sending dialog box, an error message is shown and I cannot open the Outlook Address Book.
- 124In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 125Scan a document in Mac OS X 10.7.
- 126When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 127Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 128When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 129The keys on the control panel do not respond.
- 130After I installed Sun JavaVM, some applications will not work correctly.
- 131How do I know which receive mode to select?
- 132Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 133I am experiencing problems sending a fax.
- 134How do I clean the Scanner to improve the copy or fax quality?
- 135How do I replace the Ink Cartridge?
- 136When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 137The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 138Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 139I'm unable to access the memory (media) card in the media slot. What can I do?
- 140I cannot install the driver when using the Driver Install Tool. (Linux)
- 141My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 142Configure the Scan to Email Feature (Linux)
- 143Configure and use the Scan Key Tool (Linux)
- 144My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 145Print command (LPR) (Linux)
- 146When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 147I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 148Check the firmware version.
- 149How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 150Open the Control Panel (For Windows)