FAQs & Troubleshooting
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226 Results
- 101When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 102I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 103I installed scan-key-tool, but it does not work. (Linux)
- 104Uninstall the scanner driver. (Linux)
- 105I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 106I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 107I am unable to print from a client PC to a printer on a print server. (Linux)
- 108I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 109To install the printer driver easily using a tool. (Linux)
- 110I want to print using CUPS while keeping SELinux enabled. (Linux)
- 111I cannot make borderless prints.
- 112The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 113I cannot print from my computer via USB.
- 114I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 115My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 116Windows 7 Support Information
- 117Why doesn't my Brother machine have a dial tone?
- 118Verify if the Brother machine has a dial tone
- 119I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 120When I print photos, the color quality is not good.
- 121The ink cartridges run out very quickly. Is there any reason for that?
- 122The print speed is very slow when I use XML Paper Specification Printer Driver.
- 123Create or view a XML Paper Specification document
- 124I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 125I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 126When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 127Why is it necessary for my machine to go through regular cleaning cycles?
- 128I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 129Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 130Scan a document from a Windows Vista application
- 131Glossy Paper does not feed correctly. What can I do?
- 132When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 133When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 134How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 135Uninstall the drivers. (Mac OS X 10.5)
- 136Where can I find my Brother machine's serial number?
- 137Set the date and time
- 138I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 139When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 140Black Ink is still wet after printing on Glossy Paper (For PC Printing). What can I do?
- 141I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 142I cannot install the driver when using the Driver Install Tool. (Linux)
- 143My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 144Configure and use PC-FAX (CUPS) (Linux)
- 145Configure the Scan to Email Feature (Linux)
- 146Configure and use the Scan Key Tool (Linux)
- 147I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 148Paper size settings are unavailable when I print from OpenOffice (Linux)
- 149My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 150The downloaded driver's name is different from my machine's name. (Linux)