FAQs & Troubleshooting
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169 Results
- 10101/17/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 10201/17/2014How do I install additional memory?
- 10306/18/2013Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10406/18/2013Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10505/17/2013The Fuser cover is securely closed, however the Status LED is on in Red. what can I do?
- 10605/15/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 10705/14/2013The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 10805/14/2013Printouts have toner specks.
- 10905/10/2013Black toner marks appear across the page.
- 11005/10/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 11105/10/2013White lines appears down the page.
- 11205/10/2013Lines appears across the page.
- 11305/10/2013White lines appear across the page.
- 11405/10/2013What do the LED indications mean?
- 11505/09/2013Printouts are with gray background.
- 11605/09/2013Printouts are faint.
- 11705/09/2013How do I clear paper jams?
- 11805/08/2013The image is ghosted.
- 11904/26/2013Vertical black lines appear on the printout.
- 12004/25/2013I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 12104/25/2013Print a Printer Settings page.
- 12204/25/2013Output sheets are completely black.
- 12303/27/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12402/28/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 12505/08/2012My Brother machine misfeeds paper.
- 12605/08/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 12703/20/2012The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 12803/12/2012Print the Network Configuration List.
- 12901/26/2012I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 13011/15/2011There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 13111/15/2011The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 13211/15/2011Printouts (envelopes) have creases.
- 13309/28/2011What kind of paper can I use?
- 13409/26/2011Print on both sides of the paper.
- 13509/22/2011Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 13608/26/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 13706/01/2011The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 13806/10/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 13906/02/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14003/12/2010The paper is skewed when it's printed.
- 14111/26/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14210/29/2009How can I change the printer settings?
- 14304/01/2009My Brother machine makes repeated clicking noises when I try to print.
- 14403/10/2009Can I buy any MICR toner?
- 14501/22/2009How do I factory reset the print server?
- 14611/27/2008What kind of memory can I use?
- 14708/28/2008How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 14806/06/2008In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 14911/21/2006When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 15011/09/2006How do I change the length of time the machine will wait until it goes into Sleep Mode?