FAQs & Troubleshooting
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198 Results
- 10111/27/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 10211/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10311/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10411/05/2014How can I activate/deactivate the Toner Save Mode?
- 10508/26/2014What is a "Generic PCL Driver"?
- 10601/20/2014After I update my Macintosh, I cannot print via USB. Printer shows "Offline".
- 10701/20/2014The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 10801/20/2014When I connect a network cable to the printer, I do not get any link lights.
- 10901/20/2014My Printer starts warming up in Sleep mode. What can I do?
- 11010/30/2013The printer prints unexpectedly or it prints garbage.
- 11105/17/2013It takes a long time for the printer to print out the first page.
- 11205/17/2013"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 11305/17/2013The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 11405/15/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 11505/15/2013How can I configure my printer in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 11605/14/2013Printouts have toner specks.
- 11705/13/2013Printouts have a curl or wave.
- 11805/10/2013Printouts have wrinkles or creases.
- 11905/10/2013Black toner marks appear across the page.
- 12005/10/2013White Spots on black text and graphics at 75 mm (2.95 in.) intervals and Black Spots at 75 mm (2.95 in.) intervals.
- 12105/10/2013White lines appears down the page.
- 12205/10/2013Lines appears across the page.
- 12305/10/2013White lines appear across the page.
- 12405/10/2013How can I clean the corona wire of the drum unit?
- 12505/10/2013What do the LED indications mean?
- 12605/09/2013Printouts are with gray background.
- 12705/09/2013Printouts are faint.
- 12805/09/2013Print on both sides of the paper.
- 12905/08/2013The image is ghosted.
- 13005/01/2013The printed letters are slanted, positioned incorrectly.
- 13104/26/2013White spots appear in areas of dense black printing.
- 13204/26/2013Vertical black lines appear on the printout or printed pages have toner stains down the page.
- 13304/25/2013Reprint the last print job. (For Windows users only)
- 13404/25/2013Print a list of the internal fonts.
- 13504/25/2013Print a Printer Settings page.
- 13604/25/2013Output sheets are completely black.
- 13703/27/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13809/13/2012Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 13909/03/2012Reset the print server to the default factory settings
- 14005/11/2012What is Infrastructure mode?
- 14105/11/2012What is Ad-hoc mode?
- 14205/08/2012My Brother machine misfeeds paper.
- 14305/08/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 14403/20/2012The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 14503/20/2012Drum Life End Soon
- 14603/12/2012Print the Network Configuration List.
- 14701/26/2012I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14811/15/2011Can I check the remaining life of the printer's drum unit?
- 14911/15/2011How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 15011/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.