FAQs & Troubleshooting
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157 Results
- 101Output sheets are completely black.
- 102I cannot install the driver when using the Driver Install Tool. (Linux)
- 103My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 104I cannot install Brother drivers on Debian 10 or later (Linux)
- 105Cannot print after a Windows 10 update (June 2020)
- 106Large characters are printed incorrectly. (Linux)
- 107I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 108I am unable to print from a client PC to a printer on a print server. (Linux)
- 109I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 110I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 111When printing with monochrome laser printer, the print position shifts. (Linux)
- 112I want to print using CUPS while keeping SELinux enabled. (Linux)
- 113Pre-Required Procedures (Linux)
- 114Windows 10 Support Information
- 115The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 116I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 117A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 118Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 119Windows 7 Support Information
- 120The paper is skewed when it's printed.
- 121Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 122Why are the alarm and data lights on?
- 123When do I need to upgrade the printer memory?
- 124How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 125How do I display the Quick Print Setup as a Toolbar?
- 126How do I monitor the status of the printer?
- 127How do I use the Quick Print Setup Utility?
- 128How can I enable/disable the Quick Print Setup Utility?
- 129How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 130Using the PING command to troubleshoot problems.
- 131Where do I find a Parallel or USB interface cable?
- 132None of the LEDs illuminate.
- 133What kind of USB cable should I use?
- 134My Brother machine misfeeds paper.
- 135I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 136The printer prints unexpectedly or it prints garbage.
- 137Why does the Drum LED light?
- 138How can I change the IP address using the ARP and PING commands?
- 139What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 140Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 141Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 142What kind of paper can I use?
- 143I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 144Black toner marks appear across the page.
- 145I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 146How do I clean the corona wire of the drum unit?
- 147Can I print from DOS applications?
- 148Printouts are with gray background.
- 149I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 150When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.