FAQs & Troubleshooting
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174 Results
- 10103/25/2016Windows 10 Support Information
- 10203/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10303/25/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10403/25/2016What is the difference between the toner cartridge and the drum unit?
- 10503/25/2016Can I use AirPrint with my Brother machine?
- 10603/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 10703/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 10803/25/2016Can I print from or scan to Android™ Smartphone?
- 10903/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 11003/24/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11103/24/2016Is my Brother machine compatible with third party print servers?
- 11203/24/2016I cannot scan via USB. (Mac OS X)
- 11303/24/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 11403/24/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 11503/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 11603/24/2016Scan a document in Mac OS X 10.7.
- 11703/23/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 11804/06/2015Is my Brother machine compatible with Windows Vista?
- 11912/15/2014Can I check the remaining life of my Brother machine's drum?
- 12011/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12111/20/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 12211/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12302/20/2014Check the firmware version.
- 12401/17/2014Change the user interface of ControlCenter3
- 12501/17/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 12601/17/2014Scan an image and insert it in a Windows XP application
- 12701/17/2014Scan a document from a Windows XP application
- 12801/17/2014How do I clear paper jams inside the machine?
- 12905/15/2013How do I clean white or black spots on printed documents?
- 13005/10/2013How do I clean the corona wire?
- 13105/09/2013How do I clear vertical lines or streaks that appear in the copies I made?
- 13203/27/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13302/26/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 13401/28/2013The keys on the control panel do not respond.
- 13508/02/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13607/18/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 13705/15/2012Make copies using my Brother machine.
- 13805/11/2012Scan a document from a Windows Vista application
- 13905/11/2012Where can I find my Brother machine's serial number?
- 14005/08/2012My Brother machine misfeeds paper.
- 14103/20/2012I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 14203/19/2012Replace the toner cartridge
- 14301/26/2012I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14411/15/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 14511/08/2011Scan a document from the Windows Vista Photo Gallery
- 14611/07/2011When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 14711/07/2011When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 14811/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14911/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15009/28/2011Scan a document in Mac OS X 10.6.