FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5107/05/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 5206/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 5306/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 5406/01/2023Add your Brother machine with AirPrint (macOS)
- 5506/01/2023Delete print jobs from the print queue.
- 5605/16/2023I cannot print from my computer via USB.
- 5705/11/2023Set up your Brother machine on a wireless network (Windows/macOS)
- 5804/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 5903/27/2023Change the printer driver settings (Windows)
- 6002/20/2023Enable the Brother machine's network interface.
- 6102/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 6202/13/2023What is the recommended paper?
- 6302/03/2023Reset the Drum Counter
- 6401/31/2023The color of your printouts is not what you expected
- 6501/31/2023Out of Memory
- 6601/27/2023No Toner
- 6701/23/2023The printer status is Offline or Paused.
- 6801/23/2023Cannot Detect
- 6901/23/2023No Paper / No Paper Tray1/Tray2/MP Tray
- 7001/23/2023Storage Full
- 7101/23/2023Drum !
- 7201/23/2023Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 7301/23/2023Ghosting images
- 7401/20/2023Vertical colored streaks or bands appear on the page
- 7501/06/2023Condensation
- 7612/19/2022I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 7712/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 7812/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 7912/13/2022How to identify your Operating System (OS).
- 8010/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 8110/20/2022Install the Brother Mobile Connect application (for mobile device)
- 8210/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 8309/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8409/27/2022What is the default password for my BRAdmin or Web Based Management?
- 8509/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 8608/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 8708/22/2022Configure the Scan to Email Feature (Linux)
- 8808/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 8907/28/2022Update the Driver or Firmware for your Brother machine
- 9007/26/2022Configure and use the Scan Key Tool (Linux)
- 9106/30/2022Check the Node Name of the Brother machine
- 9206/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9306/08/2022Color offset
- 9406/08/2022Uneven color density across the page
- 9506/08/2022Correct the Color Printing
- 9604/25/2022Wrong Toner Cartridge
- 9704/25/2022Where can I find my Brother machine's serial number?
- 9804/20/2022Uninstall the Brother Software and Drivers (Windows)
- 9904/14/2022Adjust color settings by using the custom setting in the printer driver (Windows only)
- 10004/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.