FAQs & Troubleshooting
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342 Results
- 5104/11/2023(Video) Paper is Jammed in the Back of the Machine
- 5204/11/2023(Video) Paper is Jammed inside the Machine
- 5304/11/2023(Video) Paper is Jammed in the Paper Tray
- 5404/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 5504/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5604/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 5704/03/2023Change machine settings from your computer.
- 5803/27/2023"Offline" appears on the Status Monitor.
- 5903/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 6003/27/2023Change the printer driver settings (Windows/macOS)
- 6103/27/2023The printer status is Offline or Paused.
- 6203/23/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 6303/17/2023Open the "Scanners and Cameras" and Properties.
- 6402/15/2023I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 6502/15/2023How to use Driver Deployment Wizard(only available for Windows)
- 6602/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 6702/15/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 6802/14/2023Scan a document in Windows 8 and Windows 10.
- 6902/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 7001/18/2023Clean the Scanner
- 7101/13/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 7212/19/2022I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 7312/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 7412/19/2022Cannot Detect
- 7512/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7612/13/2022Open the Status Monitor
- 7712/13/2022How to identify your Operating System (OS).
- 7811/24/2022Create a Certificate Signing Request (CSR)
- 7911/24/2022Import a Certificate and Private Key
- 8011/15/2022Export the Certificate and Private Key
- 8110/25/2022Print Documents Securely Using SSL/TLS
- 8210/24/2022Install a Certificate on Your Brother Machine
- 8310/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 8410/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 8510/13/2022Print the Network Configuration Report
- 8609/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8709/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 8809/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 8908/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 9008/22/2022Configure the Scan to Email Feature (Linux)
- 9108/16/2022Print as a Booklet Automatically (Windows)
- 9208/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 9307/28/2022Update the Driver or Firmware for your Brother machine
- 9407/26/2022Configure and use the Scan Key Tool (Linux)
- 9507/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 9606/30/2022Check the Node Name of the Brother machine
- 9706/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9806/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 9906/20/2022Access Web Based Management
- 10005/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)