FAQs & Troubleshooting
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290 Results
- 51When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 52The ink cartridges run out very quickly. Is there any reason for that?
- 53Why is it necessary for my machine to go through regular cleaning cycles?
- 54Paper Jam
- 55Adjust the Sleep Mode setting.
- 56Load envelopes
- 57I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 58I cannot find some options in the Print dialog box (macOS 11 or later)
- 59Add your Brother machine with AirPrint (macOS)
- 60I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 61Configure and use PC-FAX (CUPS) (Linux)
- 62"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 63Wireless setup is requesting a WPS PIN to complete the setup
- 64I want to print using CUPS while keeping SELinux enabled. (Linux)
- 65"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 66I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 67Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 68I get a TS error when trying to print on a wireless network.
- 69Windows 10 Support Information
- 70The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 71Set Fax Preview to On.
- 72Use the Network Connection Repair Tool (Windows)
- 73Install starter ink cartridges
- 74Combine multiple scanned documents into a single file with PaperPort™
- 75I cannot find some option in the Printing preferences. (For Windows)
- 76Open the Control Panel (For Windows)
- 77Paper tray not detected/ Paper tray #2 not detected
- 78Printing/ Scanning with the Cloud
- 79The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 80Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 81Print a web page from iPrint&Scan when using an Android™ mobile device.
- 82Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 83Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 84Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 85Unable to Print 5X
- 86Unable to Print 3X
- 87High Temperature
- 88Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 89The edge of glossy paper is smudged.
- 90Receive faxes on the computer for Windows (PC-FAX Receive)
- 91Configure a cover page for PC-FAX.
- 92Send a PC-FAX
- 93Unable to Print XX
- 94Why doesn't my Brother machine have a dial tone?
- 95I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 96I cannot scan via USB. (Mac OS X)
- 97When I print photos, the color quality is not good.
- 98Cover is Open
- 99When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 100Copy on Both Sides of the Paper (1-sided to 2-sided/2-sided to 2-sided)