FAQs & Troubleshooting
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391 Results
- 51I'm using Windows XP. I cannot scan with the USB cable.
- 52How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 53Document Jam
- 54My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 55How do I load paper in paper tray#2?
- 56I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 57I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 58My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 59Why are the faxes I send always received with a black vertical line down the page?
- 60I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 61When I print images, the quality is not good (Linux)
- 62Scan a document using Brother iPrint&Scan. (macOS only)
- 63I cannot save a file downloaded from the Brother support website (For Windows)
- 64How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 65Download a file from the "Downloads" section and save it to Windows 8 computer.
- 66I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 67The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 68I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 69The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 70Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 71Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 72Unable to Print 7X
- 73Low Temperature
- 74Can I print from or scan to Android™ Smartphone?
- 75The edge of glossy paper is smudged.
- 76Configure a cover page for PC-FAX.
- 77I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 78Printer Locked
- 79Scan and save a document in PDF format for Macintosh (Scan to File)
- 80When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 81Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 82How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 83Receive faxes when the Brother machine is in Manual Mode.
- 84Make copies using my Brother machine.
- 85When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 86Cover is Open
- 87I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 88When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 89Make a two-sided copy. (Duplex)
- 90Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 91Can I transfer faxes to the PC when my machine has a mechanical problem?
- 92When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 93Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 94Improve poor print quality.
- 95How do I factory reset the network settings?
- 96I cannot receive a color fax.
- 97What is the recommended paper?
- 98While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 99I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 100I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)