FAQs & Troubleshooting
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367 Results
- 51Document Jam
- 52The keys on the control panel do not respond.
- 53The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 54Make copies using my Brother machine.
- 55Glossy Paper does not feed correctly.
- 56I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 57I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 58How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 59Combine multiple scanned documents into a single file with PaperPort™
- 60Download a file from the "Downloads" section and save it to Windows 8 computer.
- 61Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 62Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 63The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 64Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 65Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 66After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 67Unable to Scan AX
- 68Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 69Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 70Can I print from or scan to Android™ Smartphone?
- 71The edge of glossy paper is smudged.
- 72I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 73Unable to Print XX
- 74My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 75I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 76Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 77When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 78I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 79I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 80Make a two-sided copy. (Duplex)
- 81How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 82Print the received faxes that are stored in memory.
- 83I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 84I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 85I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 86What driver package format is supported by my Linux distribution?
- 87The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 88Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 89I get a TS error when trying to print on a wireless network.
- 90Enable the Brother machine's network interface.
- 91When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 92When I attempt to turn my Brother machine off, the LCD displays "All Related Fax Data Will Be Deleted" or "All Fax related data will be deleted".
- 93The copies I make with my Brother machine's Automatic Document Feeder (ADF) come out blank.
- 94I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 95The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 96Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine
- 97Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 98Change the number of times my Brother machine rings before it answers.
- 99How do I know which side up my photo paper should be in the tray?
- 100The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)