FAQs & Troubleshooting
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386 Results
- 5109/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 5209/12/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 5309/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 5408/31/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 5508/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 5608/22/2022Configure the Scan to Email Feature (Linux)
- 5708/16/2022Printer Locked
- 5808/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 5908/08/2022Configure and use the Scan to Network feature (For Windows)
- 6007/26/2022Configure and use the Scan Key Tool (Linux)
- 6107/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 6207/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 6306/30/2022I can print but cannot scan via network. (For Mac)
- 6406/30/2022Scan a document into PaperPort™ using the TWAIN driver
- 6506/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6606/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 6705/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6805/02/2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 6904/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7004/20/2022Uninstall the Brother Software and Drivers (Windows)
- 7104/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7204/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 7304/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 7404/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7504/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 7603/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 7703/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7803/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 7912/14/2021Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 8011/10/2021Open the Control Panel (For Windows)
- 8110/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 8203/22/2021Low Temperature
- 8303/19/2021I get a TS error when trying to print on a wireless network.
- 8403/19/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8503/02/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8602/17/2021Set up your Brother machine on a wireless network.
- 8712/29/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 8812/24/2020Printing/ Scanning with the Cloud
- 8912/24/2020Printing/ Scanning with a mobile device
- 9010/20/2020Replace Ink
- 9110/15/2020Install PaperPort™ 12SE onto Windows 10.
- 9210/15/2020Install FaceFilter Studio onto Windows 10.
- 9307/27/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 9407/16/2020Cannot print after a Windows 10 update (June 2020)
- 9507/06/2020Scan using XSane or GIMP (Linux)
- 9607/06/2020Important points for specifying the scan area (Linux)
- 9707/06/2020What driver package format is supported by my Linux distribution?
- 9806/26/2020My Brother machine has no power.
- 9906/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 10005/13/2020Firewall port requirements of the Scan Key Tool (Linux)