FAQs & Troubleshooting
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222 Results
- 51I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 52I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 53Scan a document in Windows 8 and Windows 10.
- 54The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 55When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 56When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 57How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 58The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 59Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 60Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 61What is Distinctive Ring and how do I program it?
- 62What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 63Why doesn't the machine answer when receiving a call?
- 64Can I reduce the size of a received fax on this machine?
- 65When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 66Can I use non-Brother or third party supplies with the Brother machine?
- 67Can I print from DOS applications?
- 68How do I clear the "Awaiting Redial" error?
- 69I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 70I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 71I'm using Macintosh®. What are the settings in the Scanner window used for?
- 72I'm using Macintosh. What is the PreScan option used for?
- 73Configure the Scan to Email Feature (Linux)
- 74Configure and use the Scan Key Tool (Linux)
- 75Scan using XSane or GIMP (Linux)
- 76The downloaded driver's name is different from my machine's name. (Linux)
- 77I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 78Large characters are printed incorrectly. (Linux)
- 79The driver installation finished successfully but I cannot print. (Linux)
- 80When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 81When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 82How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 83Print command (cupswrapper) (Linux)
- 84I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 85Send a fax using PC-FAX with LPD/LPRng (Linux)
- 86To install the printer driver easily using a tool. (Linux)
- 87I want to print using CUPS while keeping SELinux enabled. (Linux)
- 88Uninstall printer drivers (Linux)
- 89Firewall port requirements of the Scan Key Tool (Linux)
- 90Install the built-in drivers (For Windows 8 and Windows 10)
- 91What is the difference between the toner cartridge and the drum unit?
- 92I can receive a fax, but cannot receive a telephone call.
- 93Windows 7 Support Information
- 94Is my Brother machine compatible with third party print servers?
- 95Verify if the Brother machine has a dial tone
- 96How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 97I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 98How do I uninstall MFL Pro Suite for Windows® XP users?
- 99My Brother machine misfeeds paper.
- 100The keys on the control panel do not respond.