FAQs & Troubleshooting
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- 51Do I need a telephone line to send and receive faxes with my Brother machine?
- 52I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 53When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 54Send the same fax to more than one number at a time. (Broadcasting)
- 55How do I clear paper jams inside the machine?
- 56The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 57Cannot print after a Windows 10 update (June 2020)
- 58Paper size settings are unavailable when I print from OpenOffice (Linux)
- 59"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 60Large characters are printed incorrectly. (Linux)
- 61How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 62Windows 10 Support Information
- 63Use the Network Connection Repair Tool (Windows)
- 64Protect your Brother machine against unauthorised access over the network
- 65How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 66Open the Status Monitor
- 67Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 68I cannot find some option in the Printing preferences. (For Windows)
- 69The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 70I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 71I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 72What is the Network Shared printing?
- 73I cannot print from my computer via USB.
- 74I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 75I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 76I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 77I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 78Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 79Change the user interface of ControlCenter3
- 80My Brother machine misfeeds paper.
- 81I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 82Scan a document in Mac OS X 10.7.
- 83Scan a document using "Scanner and Camera Wizard" in Windows XP
- 84How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 85When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 86When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 87When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 88How do I clean the corona wire?
- 89When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY".
- 90What is the BRAdmin Professional software used for?
- 91Configure the Scan to Email Feature (Linux)
- 92When printing with monochrome laser printer, the print position shifts. (Linux)
- 93I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 94Cancel a fax job waiting in my Brother machine's memory.
- 95I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 96When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 97Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 98Scan an image and insert it in a Windows XP application
- 99When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 100Set the date and time