FAQs & Troubleshooting
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150 Results
- 51When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 52Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 53Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 54How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 55How to identify your Operating System (OS).
- 56The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 57A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 58Do I need a telephone line to send and receive faxes with my Brother machine?
- 59The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 60Windows 7 Support Information
- 61Why doesn't my Brother machine have a dial tone?
- 62I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 63Can I print using only the black ink cartridge when the Color cartridges have run out?
- 64How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 65When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 66How do I uninstall MFL Pro Suite for Windows® Me users?
- 67In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 68The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 69When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 70The keys on the control panel do not respond.
- 71I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 72How do I know which receive mode to select?
- 73I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 74What is Distinctive Ring and how do I program it?
- 75I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 76How can I re-install the drivers?
- 77How can I clear the "CHECK CARTRIDGE" error message?
- 78How do I replace the Ink Cartridge?
- 79What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 80How can I clear the "PLS OPEN COVER" error message on LCD?
- 81How do I clear the "Awaiting Redial" message?
- 82What does "MACHINE ERROR XX" mean?
- 83What does "COMM.ERROR" on the LCD display mean?
- 84What is the "Station ID" and how do I set it?
- 85I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 86When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 87What is Multi-Function Link Pro Suite?
- 88I cannot receive a color fax. Why?
- 89When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 90I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 91Vertical streaks appear in my copies.
- 92What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 93When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 94Why can't I print when an ink cartridge is empty?
- 95Verify if the Brother machine has a dial tone
- 96I cannot scan via USB. (Mac OS X)
- 97How do I uninstall MFL Pro Suite for Windows® 98 users?
- 98How do I uninstall MFL Pro Suite for Windows® 2000 users?
- 99Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 100Scan a document from a Windows Vista application