FAQs & Troubleshooting
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324 Results
- 51The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 52Scan a document into ScanSoft™ PaperPort™ 11SE
- 53I'm using Windows XP. I cannot scan with the USB cable.
- 54How do I clear the message "Unable to ..." or "... Unable" ?
- 55I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 56I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 57I want to print using CUPS while keeping SELinux enabled. (Linux)
- 58When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 59Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 60The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 61The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 62Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 63Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 64Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 65I cannot make borderless prints.
- 66How to identify your Operating System (OS).
- 67I am unable to change my Brother machine's Receive Mode.
- 68Stop my Brother machine from automatically redialing a number.
- 69Locate files scanned with ControlCenter2 (For Macintosh)
- 70Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 71Send a fax
- 72The edge of glossy paper is smudged.
- 73Can I print from and scan to iPhone, iPod touch and iPad?
- 74I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 75How many times will my Brother machine automatically redial a number?
- 76Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 77I can receive a fax, but cannot receive a telephone call.
- 78Can I print directly onto DVDs or CDs?
- 79Ink Low
- 80I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 81Scan multiple pages into one file instead of each scan being saved as a separate file.
- 82Is my Brother machine compatible with Windows Vista?
- 83When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 84I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 85Scan an image and insert it in a Windows XP application
- 86When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 87Where can I find my Brother machine's serial number?
- 88Improve poor print quality.
- 89I'm using Macintosh. What is the PreScan option used for?
- 90I cannot install Brother drivers on Debian 10 or later (Linux)
- 91I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 92Open the Control Panel (For Windows)
- 93When I scan a document using ControlCenter, the scanned file size is too big.
- 94When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 95The print speed is very slow when I use XML Paper Specification Printer Driver.
- 96I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 97Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 98Why is it necessary for my machine to go through regular cleaning cycles?
- 99Glossy Paper does not feed correctly. What can I do?
- 100When I print, the pages are smudged with ink. What should I do?